At Interior Design Cladding Ltd, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be situations where a refund or exchange is necessary. This Refund Policy outlines the circumstances under which we accept returns and issue refunds.
- Eligible Items for Return
We only accept returns for items that are:
- Not as described (i.e., significantly different from the product description or specifications)
- Damaged or defective upon receipt
We do not accept returns for reasons such as:
- Change of mind
- Order placed by mistake
- Incorrect size or measurements
- Return and Refund Process
If you believe that your item is eligible for a return, please follow the steps below:
a. Contact us within 14 days of receiving the item, providing a detailed description of the issue and including any relevant photos or documentation.
b. We will review your request and, if approved, provide you with instructions on how to return the item.
c. You must return the item in its original packaging, with all included accessories and documentation, within 30 days of receiving the return instructions.
d. Once we receive the returned item, we will inspect it to confirm that it meets the return criteria. If the return is approved, we will issue a refund to your original payment method within 14 days of receiving the item.
Please note that you are responsible for the cost of return shipping unless the item is damaged, defective, or not as described.
- Exceptions
In some cases, we may offer a partial refund or replacement item at our discretion. This may occur if:
- The item has been opened, used, or damaged by the customer
- The item is returned without its original packaging, accessories, or documentation
- Contact Us
If you have any questions or concerns about this Refund Policy or a specific return, please contact us at:
Email: info@thecladding.co.uk
Address: Unit 1a Stadium Road Stadium Industrial Park Gateshead NE10 0XF United Kingdom
Phone: 07708007005